Refund and Cashout Policy

You can cancel a booking at any time before the shipment is collected by our courier or handed over at a branch, and you will receive a full refund of the amount paid for it. This includes cancelling to change the shipment details (weight, dimensions, contents or destination) or the services you chose, and then booking again.

Once the shipment has been collected or handed over, the service has begun and the booking can no longer be cancelled for a refund. This is consistent with the E-Commerce Law, under which the right to cancel does not apply to a service whose performance has begun with your agreement.

This does not affect a refund that is due because of an error on our part, or under the Return Shipment Policy or the Claims Policy.

You receive a full refund where:

• our staff made a clear error in data entry, information or instructions that affected the service;
• our courier failed to collect the shipment after three attempts; or
• the service actually provided did not match the service you booked.

Refunds are made to the original payment method. If you prefer, you can choose to receive the refund as credit to your BaridX wallet instead, which is available immediately.

We issue refunds within 10 working days of the cancellation or of our decision that a refund is due. The time it then takes to appear in your account depends on your bank or card issuer.

Money in your wallet that comes from your payments, refunds or compensation belongs to you. It does not expire, and you can use it for future shipments or cash it out at any time.

Promotional credit that BaridX gives free of charge (for example in an offer or a discount campaign) is not cash: it can only be used for shipments, cannot be cashed out, and may expire as stated in the offer.

To cash out your wallet balance, request it from your account or through customer service and give us a Saudi bank account (IBAN) in the account holder's name. For business accounts, the bank account must be in the business's name. We transfer the balance within 10 working days of a complete request. We may ask you to verify your identity to protect your balance from fraud.

For questions about a refund or your wallet, contact customer service at [email protected] or 920019876.